Frequently asked questions

Quick answers. For anything else, email us.

How long do I have to report a problem?

It is stated on your sales order. For used equipment it is generally between 14 and 30 days from delivery. Notify us in writing, describing the problem in reasonable detail. See the warranty page.

What do the condition grades mean?

They run from brand new in boxes through A+, A, A-, B+, B, B-, and C, based on whether equipment was used, cleaned, inspected, and kept in original packaging. The full scale is on the warranty page.

How do I pay?

Bank wire and ACH are preferred, and some other methods are accepted. Instructions are on your invoice; see payments.

When do I get shipping details?

After we confirm payment. You then receive tracking and updates by email and text. See shipping.

What should I do if a delivery arrives damaged?

Note the damage on the bill of lading before signing, photograph it, and contact us within 48 hours of delivery. Details are on the shipping page.

Can I sell my miners to you?

Yes. We agree an estimated value, arrange freight, and pay once you complete a W-9. See selling.

How do I reach you?

Email eureka@kaboomracks.com. For hosting questions, email hosting@kaboomracks.com.